{"id":2215,"date":"2020-03-24T15:01:11","date_gmt":"2020-03-24T14:01:11","guid":{"rendered":"https:\/\/help.metashare.com\/app\/help\/known-issues\/metashare-help-known-issues-aadsts50058-internet-explorer-or-microsoft-edge-copy-copy\/"},"modified":"2024-01-16T15:58:22","modified_gmt":"2024-01-16T14:58:22","slug":"the-file-is-checked-out-or-locked-for-editing-by-another-user","status":"publish","type":"page","link":"https:\/\/staging-help.metashare.com\/en\/metashare\/known-issues\/errors\/the-file-is-checked-out-or-locked-for-editing-by-another-user\/","title":{"rendered":"The file is checked out or locked for editing by another user"},"content":{"rendered":"\n

Applicable browsers<\/strong>: Any browser<\/p>\n\n\n\n

Description<\/h2>\n\n\n\n

If you try to edit a document<\/a> that either has been checked out to someone else, or if the document that you try to edit does not have support for coauthoring and someone else is editing it, you will get this error message:
\"The
You will also get the same error message if you try to:<\/p>\n\n\n\n

    \n
  1. Edit the document’s metadata<\/a><\/li>\n\n\n\n
  2. Delete the document<\/a><\/li>\n\n\n\n
  3. Publish\/unpublish the document<\/a><\/li>\n\n\n\n
  4. Move the document<\/a><\/li>\n<\/ol>\n\n\n\n

    This is an expected behavior and before you can edit the document, the other user first needs to release it\/check it in.<\/p>\n\n\n\n

    In some situations, this can however occur when the “other user” is you. It could be because you have the document open for editing in another application. If so, close this application and try again.<\/p>\n\n\n\n

    This can however happen even if you don’t have the document open in another application. It normally happens when you close a document and the Office application does not release the information that the document is open for editing. SharePoint will sooner or later release this lock, so if you have patience, just wait for a few minutes.<\/p>\n\n\n\n

    Solution\/workaround, when the other user is you<\/h2>\n\n\n\n

    If this happens often, for a specific user, there could be some issues with the user\u2019s Office application. Some things that can be tested, to force the file\u2019s lock to be released are:<\/p>\n\n\n\n